Vodacom Terrible Service!!!!

The worst service I have ever experienced. A) I called for an early premature upgrade. They told me feedback would be given within 24 to 24h - It has been a week and a half, with 2 more follow up phone calls and escalations, no feedback.

Then I purchased a cellphone online cash - Prepaid. I added the correct delivery address, their systems changed the address. I called Vodacom 6 different numbers to change address. They (A Tamara) confirmed that it was done. I also sent an email to Eshopsupport to change address, to double check that it will be done. When I called RAM Courier service, they still had the incorrect address. This now delayed the delivery of the phone, as they cant change the delivery address and need to get authorization from Vodacom which takes 24 to 48 hours. This after Vodacom confirmed with me that the address was changed. I then called Vodacom again, and they had "no record" of me changing the address. I just called again, spent another 40 minutes on the phone. The request was just escalated - Still don't know when phone will be delivered.

I still don't have a phone, don't know when it will be delivered, and still don't have an answer on early premature upgrade.

Worst service ever!!!!!!!