Vodacom Terrible Service

At the end of February i received a call from Vodacom telling me I'm a valued customer the offering me a Covid package. So i inquired about it and was told its 50% off from my monthly subscription for 3 to 6 months. So i said that would be great and asked to be signed on for the 6 month package. So end of March i noticed my Covid package was not loaded on my account. So i phoned and made an enquiry about this, the lady i spoke to apologized for the Covid package not being addyto my account and promised me that end April it will reflect. So i believed her,however got my invoice for April still nothing so again i inquired about this cause now it's been 2 months promised something and not received it. So on Thursday the 28 of April 2022 spoke to a lady how apparently is a complaints manager.Now she said I don't qualify and there was never a Covid package offered. She promised to follow up on the case and phone me back the following day. So up to now i haven't heard a peep from here? This is terrible service and seems to me Vodacom is being run like a pre school how can you be offered a package if you don't qualify??? I even have a SR nr to verify my problem SR*** . I have to say I'm very disappointed with how I'm being treated as a valued customer its very unprofessional. It was a verbal agreement between me and Vodacom and i believe it should be honoured.