Vodacom terrible service

<p>About 2 months ago I lost my job and I sent vodacom an email advising them after my debit order bounced. I told them I can no longer afford my contract and need to convert to prepaid and more than a month later I have still not heard from them. My line is cut so I cant phone them and I keep sending emails but they dont bother to respond. They tried to double debit me again and still I have not heard anything from them. I am sitting in a terrible situation as I dont have my own working phone and they just keep ignoring my emails. I have even emailed the legal department and same thing no one gets back to me. I am truly horrified at this as I have been with them for many years</p> <p> </p>