VODACOM TERRIBLE SERVICE

I am extremely disappointed with the service I have received from Vodacom. For the past three months, I have been billed for fibre services that were never installed or activated at my residence. Despite paying for a service I did not receive, Vodacom has shown no urgency and no accountability in resolving this matter.

I have contacted Vodacom multiple times to request assistance, but every time I am met with empty promises, long waiting periods, and zero feedback. It is unacceptable that a company of this size cannot provide basic customer support or simply stop billing a customer for a service that does not exist.

To make matters worse, my queries are constantly being “escalated,” yet nothing actually changes. I am still billed monthly, still have no fibre, and still receive no solutions.