VODACOM Terrible service

I visited Vodaworld Customer Care on 15 June in person on so that I could take care of the business I needed to change. I had to wait for 30 minutes before being "helped" by a reluctant consultant. I had my ID documents with me and I have a long record of business with Vodacom (over 25 years) you have copies of all business transactions on file. This consultant was unable and unwilling to assist despite my warning that if I left with my issues unresolved I would not return and that I would then move my business to MTN. There was no change in attitude or any endeavor to try and assist.

I returned to the office and immediately logged in to the Vodacom Customer Care portal where I logged the problem. I received an automated message that I would be contacted within 48 Hours. That time has come and gone with no effort to contact me.

The level of service and total indifference of ALL their support staff is absolutely shocking. I would not recommend them to anyone and I would encourage anyone doing business with them to move their business as soon as possible.