vodacom terrible service

Item: Vodacom
Rating: 1
Author: Eden G

I upgraded and paid activation fees in store. I opted out of the insurance product yet you are charging me for activation fees and insurance. Please fix the billing as soon as possible. Your call center could not help me and gave me an email address to email and the email address is also not responding. Very disappointing service! You are overcharging me by R800!!!!

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Replies (1)

Vodacom's replyOfficial

17 Apr 2020, 07:56

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply17 Apr 2020, 07:56

Official