SS
Sandra S

1 reviews | Active since Sept 2015

12 Dec 2021, 12:03

Vodacom - terrible service

I had a 2-year contract with Vodacom which ended in February 2021. They continued to deduct a premium after the contract endedat even though the service was no longer being used until I called their call centre in September 2021 and insisted they cancel the service and stop billing me. But they still continue to bill me and run debit orders for the past three months and invoice me for October, November and December. When I email them I receive no response, only an automated e-mail that is not being attended to, I have to spend hours phoning their call centre to ask them repeatedly to cancell the contract and stop harassing me for a service I cancelled months ago. Pathetic service, very inconvenient, would not recommend their service at all!!

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2021, 18:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team