Vodacom terrible service

Unauthorisred SIM swap 5th Jan. Also included bank ***** relating to OTP transaction authorisation. Upon reporting I was informed it was referred to ***** for incestigation. Requiring letter for bank ***** I was directed to multiple departments until I got to ***** investigations who then said I should send an affidavit so they can investigate. So **** about it being investigated first day and only unlocked my SIM 6 days later after numerous calls to follow up using other people's phones. I to date have not received any communication 2 months later. I even emailed ICASA who also have not been concerned to follow up. So when business owners who have been struggling under lock down are ****** by Vodacom and Standard Bank under during these harsh times no body even has the respect and courtesy to even communicate with you over two months. Absolutely disprespectful and unprofessional! I