Vodacom terrible Service!

Good morning Vodacom. Dont bother replying, this is just to make some more noise! I have had about enough of the horrible service I received from you. We did an upgrade on our business name, was in April, and was told that it would convert to the new package 1 may 2019, it never happened, so we contacted the store, they told us 1 June, but again no allocation of the new package, again, called the store, on their system they have confirmed its was fine, and was told that by the 7th that it would have been fixed. Again nothing, I have sent emails to VBSADMIN and SGAVIP, they could/would not help saying the store is at fault. They say Vodacom is at fault. So where to from here. If this is how a business gets treated, then I would rather Cancel the upgrade and go to a service provider that gives what they promise. I have spoken to the store, they have sent me the upgrade paperwork and the deal-sheet for this deal: Quote number: ********** 4, Sales Order number: SO190 ********** 47 Deal sheet: CUNS101349. I do not know if this has been processed but my upgrade date is in 2021, so my term has been extended, and i have nothing but the same package it was on. I need a resolution by day-end today or you can reverse the upgrade and cancel the line once it is due for cancellation. I am a small consumer but a loud one at that! Emails sent with the following ref numbers: EC-1R63-1D3D85 and EC-1R3B-2IZ1G1. SGAVIP: EC-1R63-1D4GXX and the person who responded was Sindi Masango, also no help. I also Emailed the CEO Shameel Joosub, and nothing! FED UP