Vodacom Terrible service!!

I don't usually complain about about bad service but I feel like I must share my recent terrible treatment by Vodacom. I app**** for a data contract online and emailed all my supporting documents to the consultant that was dealing with my application. I followed up daily to make sure they got everything they needed to process my application and I was informed my application was pending and has been referred to a senior manager (back office) and they will get back to me in 1-4 hrs.....that was on Friday (02/03/2019) and they never called me. I followed up again on Saturday and was informed my case is still sitting with back office and the consultant informed me that she emailed the lady that's dealing with my case to follow up and give feedback on Monday 04/03/2019. Monday came and come...still NOTHING. No one bothered. I decided to stop following up and look for another deal...luckily Telkom Mobile came to the rescue as this was getting ridiculous!!