Vodacom terrible service
I uograded my contracted with Vodacom four months ago. Every month the debit more rhan they should and it is different every month. I lodged 3 complaints over the months and it still hasnt been resolved till date. This month again they have debited the wrong amount. Im actually quite tired of how unhelpful vodacom is. They do not want to reimburse me either for the extra they have been debiting.
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Replies (3)
Vodacom's replyOfficial
04 Dec 2018, 07:17Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Dec 2018, 07:17
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
11 Dec 2018, 09:14Head office and manager at vodaworld called and could not assist me. They say they cant find the invoice for the amount i was told i would be paying. I have the proof of invoice but no one has contacted me to resolve the matter. I cannot understand how i have the printed invoice but they do not have it on the system.
Vodacom has not refunded for the last 4 months for wrong debit order. Terrible service. So much inconvenience and waste of money.
's update11 Dec 2018, 09:14
Reviewer Update
Head office and manager at vodaworld called and could not assist me. They say they cant find the invoice for the amount i was told i would be paying. I have the proof of invoice but no one has contacted me to resolve the matter. I cannot understand how i have the printed invoice but they do not have it on the system.
Vodacom has not refunded for the last 4 months for wrong debit order. Terrible service. So much inconvenience and waste of money.
's updateReviewer Update
12 Dec 2018, 21:26STILL NO FEEDBACK. Such terrible service. If i cant get a refund i may as well reverse the last debit order. I am not sure what to do with vodacom anymore.
's update12 Dec 2018, 21:26
Reviewer Update
STILL NO FEEDBACK. Such terrible service. If i cant get a refund i may as well reverse the last debit order. I am not sure what to do with vodacom anymore.