Vodacom terrible service

Poor customer service! I went to vodacom in Victoria road center to change my husband's debt order details. I stood for an hour in the store before I was told that we do not change banking details in store you have to phone in. I then phoned the number they gave me and was told I can only change it in a branch. The lady then assisted my husband and I over the phone the 1st week of October. Vodacom had still not changed it on their side and now expect us to pay 250 for reversal fees for their incompetence. I was also contacted by vodacom and told they will migrate my contract at no extra costs so I eventually agreed to it only for my debit order to go up by R140 a month. I phoned the end of October to ask why that amount was taken and was informed my contract price had increased and that someone would contact me within 7-14 days as they would have to investigate and listen to the recording. I then said I want my contract to be changed back to what it was as this is unaffordable. I did not agree for my contract price to increase. I was told after they investigate they will change me back to my previous plan. I have yet to get confirmation on that. So more than likely tomorrow I am still going to get this new plan so another month I have to pay for vodacom not doing their job.