VODACOM TERRIBLE SERVICE!!!!!!!

My husband accepted a new contract with Elite Mobile. We immediately cancelled the contract as it was a very bad deal and phone that was given to him. However the phone was still delivered 4 days later. We got charged have of the order as only HALF of the order was cancelled which is also the reason why the phone still got delivered. Where in the world do you have an order being cancelled only for have of the service and then we get blamed for their mess!!!!

We could reverse the charge but had to go to the bank to reverse the charge. We contacted Elite Mobile 4 further occasions to sort this out but we are still sitting with the phone and not getting any assistance from Elite Mobile to arrange collection with RAM. Please do not EVER upgrade / get a new contract through Elite Mobile. Terrible terrible service!!!

14 November 2018: And so it continues!!!!!!!!!! The handset have been collected about 2 weeks ago but the contract was not cancelled with Vodacom and now we get charged for 2 months and additional connection fees and and and to a total of R517!!!!!!!!!!!!!! When I contacted Elite Mobile I was told that she will contact Vodacom and make sure that the cancel the contract (***!!!!!!!!!) and that we will be credited by Vodacom in 30 working days!!!!!!!! Who takes 30 working days to credit a bill that was not suppose to be done!!!! Really terrible service and fraught - do not do business with them!!!!!!!!!!

Vodacom refuse to assist even though Elite Mobile act as an agent for them!!!!!