VODACOM- terrible service

I’ve been speaking to Vodacom since February 2018. I have all the proof of emails and telephone calls , I’m not even sure if they present proof but this has been happening every month. Vodacom says I am in arrears, even though I send them every time the same email. Vodacom , has lost all my respect. I’m always the one going about good network , however things are changing and South Africa is changing and service delivery from the private sector (VODACOM) and (GOVERNMENT) are failing us as individuals on service delivery. Then one wonders why people go back door for service. My Vodacom account is now deactivated, even though I paid my bills. There is not one person at Vodacom that can allocate my payment. I just got off the phone with Thembi at Vodacom while speaking to her and they cut my call TWICE with not even a call back or apology. Where are we going in this country. We as individuals suffer the most that want to do things the proper way. I’m not going to leave this here, it’s just my first resort of frustration and I hope there isn’t anymore because I want to take this a lot further because I’m too positive of the outcome because I have all the proof.