Vodacom Terrible Service

I have been batteling to get Vodacom to unblock my 72 year old mothers phone. The phone was stollen, but we manage to get the phone back from the young girl ho stole it. I went to numerous Vodacom Stores they just say they cant help sorry the manager of the vodashop in waverley just printed me some documents hi-lighted the wrong email addres were the documents must be send to and said send it to this mail and you have to wait till vodacom decides to process the documents. I send all the relitive documents to vodacom unblock department. Johan from Specialist: Specific Needs, tried to help me and send the document through with urgent message. Till today the phone is still blocked. I send the documents on the 31st of January to the unblock department with an affidavit from police station her id and the IMEI no. If i phone 111 they just say sorry cant help try another vodacom shop. the IMEI no: ********** ********** 4 I need this phone unblocked please can you help!!!