1 reviews | Active since Aug 2012
Vodacom terrible service
<p>I have been trying to upgrade my phone for a little over a week now. I have been into vodacom 4 times now, either no stock on the phone I want, or the system is off line. So to make it up to me, the salesmen tells me that as soon as the system comes on line, he will process my info, give me a call and I can come in and pick up my hand set. As I am strapped for time I phone at 2pm the next day to see whats happening. Surley the system must be back on line 18 hours later? The guy that was supposed to phone me as soon as the system came back on line, is off today! So it looks like I will be going abroad this week, without a cell phone. Even if Vodacom can rectify this issue they will never be able to reinburse me for the time I have waisted on this matter.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you vodacom for responding. The timing on your phone call was just unfortunate and I was unable to full you in, as I was with a client. Just a follow up report. I went to clearwater mall branch to see if perhaps another branch was more helpful, and they where friendly and profesional. Unfortunatly the gentlemen I was dealing with told me that the contract had already been updated at another branch so he couldn't help me (Confusing stuff). So yesterday, back to Cresta to see whats happend. I phone before I go and chat to Erick. "is everything on my acount sorted out"? "yes I think so, I will confirm for you and someone will phone you right back". An hour later board with waiting, I go into the Cresta branch to find out why no ones getting back to me. Erick is not there again, and no one knows what I am talking about! Another hot mess of my day curtesy of Vodacom. Even customer care line could not aid me. I am leaving to Thailand today without a phone, no way to record my vacation or to comunicate in an emergancy or maps if I get lost. How will you ever make this up to me Vodacom, your loyal customer for about 16 years of my life now?
Thank you vodacom for responding. The timing on your phone call was just unfortunate and I was unable to full you in, as I was with a client. Just a follow up report. I went to clearwater mall branch to see if perhaps another branch was more helpful, and they where friendly and profesional. Unfortunatly the gentlemen I was dealing with told me that the contract had already been updated at another branch so he couldn't help me (Confusing stuff). So yesterday, back to Cresta to see whats happend. I phone before I go and chat to Erick. "is everything on my acount sorted out"? "yes I think so, I will confirm for you and someone will phone you right back". An hour later board with waiting, I go into the Cresta branch to find out why no ones getting back to me. Erick is not there again, and no one knows what I am talking about! Another hot mess of my day curtesy of Vodacom. Even customer care line could not aid me. I am leaving to Thailand today without a phone, no way to record my vacation or to comunicate in an emergancy or maps if I get lost. How will you ever make this up to me Vodacom, your loyal customer for about 16 years of my life now?