Vodacom - Terrible Service

Absolutely terrible service from vodacom messenger as well as customer care. I had a cellphone number with a vodamail email account for more than 10 years. I recently saw that my emails are no longer working due to a "server password being changed". When dailing vodacom customer care, I was told that I have to go to the police to make a statement, as the line was blocked due to ********** activities. I phoned again 2 days later, and was told that my pay as you go number linked to my email, was not used to refill airtime in 90 days, so the number was cancelled. I also now lost my business email address. I have been trying since 2/10 to get someone at vodacom to help me to get this email address active again, even to a different number. I was just told by Messenger on Facebook, that my cellphone number, which I use daily and is on contract for more than 20 years, is no longer in service. How the hell does vodacom give such terrible service.