BH
Britt H
1 reviews | Active since Feb 2020
04 Jan 2021, 13:35
Vodacom terrible service
How can I sort my account out with you, if your staff drop the calls continously and no one ever replies to emails or follows up. I have been trying for a year. No jokes!!! Can someone in legal please call me to assist me so I can resolve the errors Vodacom has made on my invoices during 2019.
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Vodacom's replyOfficial
04 Jan 2021, 15:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2021, 15:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BH
Britt H's updateReviewer Update
04 Jan 2021, 15:11Thank you. I just had a call from MBD saying I have been handed over. Unfortunately the lady is not understanding me. I want to pay my account. But I am still waiting for the deductions during 2019 to be removed and the outstanding amount to be rectified.
BH
Britt H's update04 Jan 2021, 15:11
Reviewer Update
Thank you. I just had a call from MBD saying I have been handed over. Unfortunately the lady is not understanding me. I want to pay my account. But I am still waiting for the deductions during 2019 to be removed and the outstanding amount to be rectified.