VODACOM - TERRIBLE SERVICE

VODACOM.... JUST PLAIN BAD SERVICE !!!!

I am so disappointed at the service received from Vodacom Cancellations. I received a call from Desmond Makhura from the Vodacom Conformation Center to find out whether I app**** for an upgrade on my contract. I had no knowledge of any such upgrade and fortunately enough managed to cancel the order. I then contacted cancellations on *** and spoke to Thabile Mkhaliphi on 17 Nov 2020 to cancel my contract as I was no longer using the number (I lost the sim card months before but was hoping I would find it) and there was a ********** attempt made to upgrade. Thabile Mkhaliphi kept trying to convince me to upgrade my contract which I refused to do. Eventually, after having to consult with her supervisor, she assured me that the contract would be cancelled after a 30 day notice period. After receiving another debit order in the beginning of January 2021, I contacted Vodacom Cancellations only to find out that the contract was never cancelled, and there was a second ********** upgrade attempt on 2 December 2020.

Today, I contacted Vodacom Cancellations and vented my frustrations once again, I was told that my contract would be cancelled after another 30 day notice period... This is completely unacceptable as I no longer have the sim card as it was lost months ago, i no longer have access to the data on the contract. Now they expect me to pay another month because they failed to cancel the contract the first time i contacted them!!

I CAN ASSURE YOU I WILL NEVER OPEN A CONTRACT WITH VODACOM AGAIN.

This is the second