Vodacom Terrible Reliability
I made a payment plan with Vodacom on Thursday 8 July 2021 in the morning. But for some reason in the afternoon for some reason, while I was stuck in the middle of nowhere my services were cut offf without any notice. I called *** and spoke to some lady who acknoledgde that she is indeed is aware of the fact that she is aware that I made a payment arrangement. But she also told me that even then it does not mean that my services on my month to month Vodacom contract services cannot be terminated unilaterally. I just cannot understand what kind of nonsense she was talking about. Clearly VODACOM has no respect of its customers - and can not be re**** on.
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
10 Jul 2021, 11:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jul 2021, 11:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
10 Jul 2021, 11:58I further spoke to a lady who informed me that notwithstanding my complaint she could not escalate my issue. As things stand I have not received further feedback.
's update10 Jul 2021, 11:58
Reviewer Update
I further spoke to a lady who informed me that notwithstanding my complaint she could not escalate my issue. As things stand I have not received further feedback.
's updateReviewer Update
10 Jul 2021, 18:31Still no response from Vodacom
's update10 Jul 2021, 18:31
Reviewer Update
Still no response from Vodacom
Vodacom's replyOfficial
12 Jul 2021, 12:17Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team assisted with your unlocking request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team assisted with your unlocking request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jul 2021, 12:17
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team assisted with your unlocking request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team. Based on the feedback provided, our team assisted with your unlocking request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
13 Jul 2021, 09:32This is the third review of Vodacom in Five Days on my issue. I have tried all platforms all to no avail. There seems to be no management or accountability at Vodacom at the moment. I have made a payment of R 4 541 this month alone amid my services being terminated for no apparent reason. All efforts to get this issue resolved and clarified have been futile. My concern is that my issue is being handled by call centre consultants who seem disinterested to have my issue resolved. the social media platforms @vodacom and @vodacom111 seem to be useless also in handling my issue. All I have requested now is the following 1. My Statement from December 2020 2. Record of transactions 3. Way forward. The response I get on Hellopeter each time is that a consultant will get back to me. No one has called me. There is something going on in Vodacom, I just am not sure what it is. People need to know what is going on as they may be facing the same issues that I have without them being aware of it.
's update13 Jul 2021, 09:32
Reviewer Update
This is the third review of Vodacom in Five Days on my issue. I have tried all platforms all to no avail. There seems to be no management or accountability at Vodacom at the moment. I have made a payment of R 4 541 this month alone amid my services being terminated for no apparent reason. All efforts to get this issue resolved and clarified have been futile. My concern is that my issue is being handled by call centre consultants who seem disinterested to have my issue resolved. the social media platforms @vodacom and @vodacom111 seem to be useless also in handling my issue. All I have requested now is the following 1. My Statement from December 2020 2. Record of transactions 3. Way forward. The response I get on Hellopeter each time is that a consultant will get back to me. No one has called me. There is something going on in Vodacom, I just am not sure what it is. People need to know what is going on as they may be facing the same issues that I have without them being aware of it.