VODACOM: TERRIBLE FIBRE SERVICE!!!

I'm totally disgusted with the level of service received from Vodacom! I'm a new-ish fibre client and has experienced fibre connectivity problems for the past two weeks! I've phoned Vodacom on 15,17,20,21 x 2, 23,25 and 27 August 2020 and every time my query is escalated with managers and the person who is responsible for my query copied in. I'm sick and tired of this service, as I have intermittent connectivity at least twice a day, which affects my work. I've been contact with Octotel (who installed our fibre line) as well and they informed me via email that they have referred my query back to Vodacom, as the problem is on their side!!!! Now what now?? I'm the client, but no one from Vodacom gets back to me!!! If there's a problem between Vodacom and Octotel, sort it out between yourselves!

Every time I phone Vodacom, my call is at least 20min long, because of holding and waiting for my query to be escalated via email - using my own airtime, which adds up!

I'm paying R600 for a service I'm not receiving! I'm fed up to say the least! My query number at Vodacom is: SR***, if anyone is capable and competent to resolve my query!!!