RS
Rishav S
1 reviews | Active since Aug 2015
23 Nov 2022, 11:59
Vodacom - terrible Fibre and support
Our home Fibre internet has been not working from 15/11/2022. I have made numerous phone calls to Vodacom since the day the internet service stopped. To date after 12 days have elapsed, nobody from Vodocom has been able to assist me. We were mon Cell c Fibre, and moved over to Vodacom Fibre a few months ago. Hoping to have better service, this now feels like a downgrade, as we now have no internet access at all till date.
Really poor service from what I thought is South Africa's leading service provider.
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Replies (2)
Vodacom's replyOfficial
23 Nov 2022, 13:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Nov 2022, 13:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RS
Rishav S's updateReviewer Update
30 Nov 2022, 23:28Our Fibre internet service was eventually restored.
It's sad to see that things need to escalate to such an extent for one to receive the service they pay for.
That being said, well done to Vodacom for attending to my complaint after hello Peter. Special thanks to Likhaya and Chloe for assisting.
It's sad to see that things need to escalate to such an extent for one to receive the service they pay for.
That being said, well done to Vodacom for attending to my complaint after hello Peter. Special thanks to Likhaya and Chloe for assisting.
RS
Rishav S's update30 Nov 2022, 23:28
Reviewer Update
Our Fibre internet service was eventually restored.
It's sad to see that things need to escalate to such an extent for one to receive the service they pay for.
That being said, well done to Vodacom for attending to my complaint after hello Peter. Special thanks to Likhaya and Chloe for assisting.
It's sad to see that things need to escalate to such an extent for one to receive the service they pay for.
That being said, well done to Vodacom for attending to my complaint after hello Peter. Special thanks to Likhaya and Chloe for assisting.