Vodacom Terrible Fiber

Ive reported the Fibre issue that Ive been experiencing for months, the call center agents admittedly confirmed that they can see that I've been having terrible service for months. A minimum of 5 drops in network in central Durban suburbia, thus affecting my business and personal life. Im yet to receive an apology, compensation or any sort of communication from Vodacom but they ensure they deduct funds every month.