Vodacom terrible experience

You guys really need to get your act together. I upgraded using the website, someone called to confirm my order and I asked them if I will be able to use my Drivers license when they deliver my device. RAM arrived this morning and were unable to deliver my device because I don't have my barcode ID. This was a waste of my time and the driver from RAM.

I am in the process of getting my smart card ID but it is going to take another +- 12 days for them to complete making my card.

I have put in 3 calls to Vodacom Online this morning, once being put through to customer care and twice I was put through to after sales department. Thing is my call never makes it to the after sales department as there is a voice password which should be said after a beep. This beep does not happen and the line stays active but silent.

I called to find out what can be done? Is there a work around? Will I have to wait for my smart ID to recieve my device? Can't get through to the right department.

If I do have to wait, please cancel this upgrade. Also please EDUCATE YOUR STAFF on the correct processes so that when people ask questions, they are not misled and PLEASE if you guys are going to incorporate voice authentication PLEASE MAKE SURE IT WORKS AS EXPECTED.

Terrible experience all round.