Vodacom terrible customer service: sold a package that I haven't received and no feedback received!

<p>I am an existing vodacom customer. During April 2017 I was contacted by a sales agent from Vodacom to migrate the existing Vodacom package that I was on to a higher package offering me more airtime value and a data bundle effective from May 2017 at a higher monthly subscription. On the 1st May 2017, the agreed airtime value was loaded onto my account at the stipulatef cost but no data bundle was loaded. The CLI on my account and an existing recurring data bundle was removed from my line without my request! Hence I had no data on my line and I was unable to identify any calls coming through my line! Both of here removed from my account without my permission.</p> <p> </p> <p>I logged a query on the 3 May 2017 - Ref number: 1- ********** ********** and was told that I would receive feedback in 7-14 working days. Notwithstanding all other issues that is a very long turnaround time!</p> <p>On the 19 May 2017 I called back for feedback and was told that my query has been allocated to a consultant who will give me a call with feedback and that's it's not necessary to call back!</p> <p>Today is the 1st June 2017 and I have not heard a peep from Vodacom! I have no data on my contract and will then have to convert my airtime to buy something that I was already sold! </p> <p> </p> <p>Vodacom is very quick to sell their products but cannot deliver or address customer needs and queries...this is absolutely pathetic and disappointing. Is there an ombudsman that could be of assistance with this complaint?</p>