AN
Akona N

1 reviews | Active since Jan 2018

14 Sept 2020, 15:08

Vodacom terrible customer service (Ms Zakithi)

Vodacom has the most unprofessional and rude collection call center consultants that I've ever had to deal with in my entire life. A lady by the name of Zakithi gave me worst service ever and she was very rude and unprofessional to me when handling my call. I called regarding my account which I was billed for insurance policy that I called four months ago. She is bad for your brand and you will customers with kind of service. I cant wait for both of my contacts to expire in January 2021. Will never renew with kind of poor service from such a big company as yours. You must be ashamed to employ peoe like that. Train your employees customers service before dealing with people.

0
Replies (1)
Vodacom
Vodacom's reply14 Sept 2020, 16:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team