Vodacom terrible customer service and a ****

Terrible service from vodacom..i had upgraded my vodacom contract in November 2024 we had issues with no internet we was told the router faulty and to use the old router.which we did with very low internet .on 1st of December 2024 new package kicked in but we had no network we called vodacom and Vodacom canceled us saying we not covered as we borrowed network from half of the road since more people joined we was kicked of they had said they will collect the devices and sim which we had to call in multiple time as they took over 1 n half weeks to collect .on 19 December 24 device went back to vodacom i called customer care n was informed that i dnt need to call in to cancel sim as vodacom canceled me on 27th of dec i was still charged for the home wifi w consultant told me i wont be since vodacom canceled me .28th dec i called vodacom they said they will reverse upgrade and will cancel contract by 31st December 2024.on 1st January i was given top up with a bill of R1488 bare in mind my old contract was R269 and upgrade was R329 .they said it falls out of contract therefore amounts R1488 they did make number prepared yet im being told i have to pay R1488 .service with vodacom has been terrible since our upgrade .i would not recommend any1 signing up or upgrading with vodacom .service is terrible n they block ur number from calling customer care bcz u called in to many times