Vodacom terrible customer service

I have placed an order for fibre` with Vodacom and battled for over a week for my order to be accepted, they closed my application 3 times. On the last attempt I was able to place my order for fibre and Vodacom said that Vodacom will also supply me with an interim LTE 100G service that will take between 2-3 days to be delivered.

After a week has past I had to phone Vodacom again to ask when they will supply my interim LTE. Vodacom said that the instruction was never given throw and that I will wait another 2-4 working day for the LTE and router to be delivered.

A few days after the LTE was delivered and activated. The LTE stop working, and I received an email stating that my fibre installation was completed and the LTE is automatically disconnected.

Guess what, my fibre` was never installed. I phoned Vodacom again and Vodacom said they can`t re-activate my LTE and that they will log an SR and send it to Vumatel.

Since that day I phoned in every day for almost a week were the call agent just say they will follow up and came back to me. Till now haven`t received a call from them.

When I phoned in today, they went on with the same story, after the agent spoke to her supervisor, she said that they can`t help and I must speak to the technical team.

I then was transferred back to the starting menu where I selected the technical team. I spoke an operator where he said unfortunately, he can only escalate it to his manager and that he can`t re-instate my LTE solution.

When I ask if he can get his Manager on the line he refused to and said he can`t, we are living in the 21 century and he must be able to…. I then told him that I will stay on the line until he sorts out Vodacom fault and he said he can’t and drop the line.

This is really terrible service and according to me the worst ICT company in South Africa and don`t care about their customers.