Vodacom Terrible Customer Service!!!

Job number: ***8 I have reported my cellphone Oppo A15 as faulty initially from the 03/03/22 they "fixed" it and I reported back to VODACOM Vincent park, 11/05/22 got the same fault with my cellphone and it was just changed the settings and brightness and was extremely dissatisfied with their service. Again 05/07/22 for the same fault and the phone was booked again and I got it back weeks later. Again on the 02/08/22 I reported the back to VODACOM Vincent Park for the same fault: The phone is freezzing/ hanging- operating system, goes blank every time when going on App, it doesn't respond, the phone does show on screen who is call but instead goes blank on the screen and continues ringing. The last date I went in the Vodacom repair shop at Vincent to book my phone I was assited by Evert Simmons and told him the history of the phone. He continued to reprinted same job number, the phone was taken in for repair and reprinted the same job number as the previous complaints.

When I booked my phone on the 2nd August 2022. I never received the SMS to confirm booking 'til date (08/08/22). I called Vodacom 05/08/22 to check on the status of my cellphone and to find out why it has not yet been booked for repair and the assistant at the store that I spoke to said that my cellphone was ready to be collected. Today 08/08/22 I went to VODACOM Vincent Park and was assited by Thando, whom said that my phone has not yet been booked for repairs and I am unable to collect it today as the technicians have not yet finished working on it ( he was unable to confirm this information because the technician was on lunch). I asked to speak the the store manager or supervisor and both where not in store at the time.

I expressed to Thando about the terrible service I have gotten from them and told him about the history of this phone currently in repair and how much this back and forth travelling is costing me and how I had to return to VODACOM for the cellphone more than 3 times this year

VODACOM Your Service is disgraceful!!!