WW
Willem W
1 reviews | Active since Jan 2011
22 Apr 2025, 07:58
Vodacom terrible customer service
Worst customer service ever. I requested that my contract be terminated at the end of the agreement and my number move over to prepaid. I paid the penalties for early termination etc, yet they carried on billing me. Now my number is blocked and each and every consultant i speak to just passes the buck. Vodacom does NOT care about their customers, you are just a number. I would not recommend them to anyone. Shocking service!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
22 Apr 2025, 07:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Apr 2025, 07:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
WW
Willem W's updateReviewer Update
22 Apr 2025, 09:31Good day. You can contact the account holder (LA Murray) on +***
WW
Willem W's update22 Apr 2025, 09:31
Reviewer Update
Good day. You can contact the account holder (LA Murray) on +***
Vodacom's replyOfficial
22 Apr 2025, 09:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Apr 2025, 09:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
WW
Willem W's updateReviewer Update
24 Apr 2025, 10:32Thank you very much for your assistance. The issue has been resolved.
WW
Willem W's update24 Apr 2025, 10:32
Reviewer Update
Thank you very much for your assistance. The issue has been resolved.