IP
Irene P
1 reviews | Active since Oct 2023
30 Apr 2024, 10:18
Vodacom terrible customer service
My Granny (95) had a cellphone contract which she cancelled repeatedly (going into the branch in J-Bay 2x even though she can't walk anymore and must move around via wheelchair) they continue to deduct R349.00 from her bank account every month!🤬🤬🤬
This contract has expired and was automaticly renewed. She does not even have the simcard anymore !
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Vodacom's replyOfficial
30 Apr 2024, 12:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Apr 2024, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team