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Ernest S

1 reviews | Active since Sept 2015

05 Aug 2022, 11:44

Vodacom Terrible Customer Service

I have been experiencing issues with my Vodacom fiber line for the whole week, I logged a request on Monday (ref number: SR:220801 -181458) and told the consultant that was assisting that I work from home full time, they advised that they will expedite the matter even though the TAT is 48hrs, I decided to give them not to bother them whilst they were still within their TAT.

I then called after 48hrs since I had not received any communication as to when my line will be fixed and what the problem is this was on Wednesday the 3/8/2022, the consultant was firstly very rude, it was like I owed her something mind you I am calling them using my airtime and so forth, She advised that she will escalate the request, it's been 3 days since the request has been escalated and still I haven't received any communication as to what the issue is, mind you I have been purchasing data bundles daily even though I have uncapped Wifi.

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Replies (2)
Vodacom
Vodacom's reply05 Aug 2022, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
ES
Ernest S's update10 Aug 2022, 23:16
Reviewer Update
@Vodacom unfortunately things have not been better, I have spent above r2000.00 in calls and buying airtime to call Vodacom on daily basis and my own data to work from home whilst I am paying for a service that has been down for two weeks, I keep on emphasizing to all the agents that liaise with, that I work from home and data is expensive and also that is the reason I took up the Fibre in the first place, the matter keeps on being escalated to Nokia and no one from Vodacom seems to know the ETA and even the senior managers are clueless they say they have tried contacting me without joy and could not get hold of me, I took the liberty of giving them two alternative numbers which to-date we have not received correspondence and the other thing that bugs me is that they have my email address and they could have sent an email to find out appropriate time to call or leave message, the person who tried to call, the y tries on Saturday in the afternoon obviously we make plans, instead of sending an email or leaving a voicemail or phone-message when they could not get hold of me after one(1) try, I emphasize 1 try they never bothered to even contact me on my other number I provided, the level of unprofessionalism from Vodacom is beyond me! I wonder how you guys operate.