BG
Ben G
1 reviews | Active since Nov 2019
14 Nov 2019, 13:02
Vodacom - Terrible customer experience on Insurance product
After several attempts at various Vodafone outlets I have been unable to get the handset insurance removed from my contract, I have been told to call Vodacom Insurance on *** to get it cancelled but its impossible to get hold of anyone.
For months now I have been paying Insurance on a handset that is already insured as part of my personal insurance.
TERRIBLE customer experience
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Vodacom's replyOfficial
14 Nov 2019, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2019, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team