NS
Natasha S
1 reviews | Active since Sept 2020
08 Sept 2020, 07:33
VODACOM TERRIBLE CANCELLATION SERVICE!
VODACOM CUSTOMER CARE DOESNT EXIST! THREE MONTHS since I’ve cancelled and change to Telkom but I’m STILL being billed every month, totaling appr R5000 already and they give me a different story every time I phone in (that’s in between me being cut off countlessly!!!) then ‘supposedly cancel it’ only to be still active next time I call! AND THEY HAVE JUST BILLED ME AGSIN!!! I have NEVER experienced so much bad service from one company OVER AND OVER AND OVER AGAIN! I will repost this every day until they HEAR me!!! #vodacom
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Vodacom's replyOfficial
08 Sept 2020, 08:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Sept 2020, 08:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team