Vodacom terrible after service.

I purchased a vodacom cellular contract via a retailer. I am sorry I chose Vodacom. not only did their after service leave a bad taste in my mouth when it took me almost two weeks to do a sim swap, but now i sit with their repairs in Cape Town which are pathetic. they supp**** the retailer with the Iphone for my contract and are therefore responsible for the repairs too it. six months into the contract the cellular phone just died. as per the retailer process i in good faith booked it in for repairs. month later i was asked to collect the phone as it was repaired only to discover.........they never in the whole time contacted either myself or the retailer to advise me to please deactivate FMI. firstly it took them 2 weeks to collect the phone from the retailer, then they send it back un repaired. but please note the job card attached to the item states "Part Replaced". they clearly dont know what they doing. when i phoned vodacom they were clearly not interested in what i had to say and said that it was not their responsibility to call me but the stores. lets put it this way the vodacom customer service really wasn't interested in my problem. so Vodacom what a waste.......