Vodacom Terrible After Sales Service.

I have been dealing with Vodacom online services since November 2018 in attempt to downgrade a contract that is on a 30 day account. In short spoke to the consultant that did my contract Patricia Witbooi, she would pull the recording to verify my assertion re the terms of the contract. Never returned with feedback. I have called the online department several times in attempt to resolve this matter. Patricia is never available and the feedback from the call recording just is not happening. So I decide lets try and speak to another consultant since I need to migrate another contract and resolve both at the same time. Spoke to Thulani, very helpful and full of promises. After calling for feedback I am told the matter is resolved. Till I receive my invoice from Vodacom. Sure the once contract migration done, no communication as to expense over and above the fee quoted verbally. And the contract I needed to migrate down...still not done. Followed up twice and spoke to a supervisor who asked me to draft a letter. Which I did, emailed to her 24 Feb 2019 it's now May 2019 still not resolved. Well Vodacom, I will be stopping my debit orders and let's see how fast we get this matter resolved.

Terrible service...never in my life and I have been a staunch supporter. I can guarantee this customer has learnt her lesson.

Frustrated and Furious Customer.