Vodacom terrible after sales

I have been waiting for Vodacom to arrange collection of a new router since September 2024. They charge me R299 each month since September and I keep calling them to provide my address but they still have not arranged collection and they are charging me for almost 6 months now and I didn't use the router at all. Additionally the sales person **** to me staying that the router comes with uncapped wifi at R299. She assured me that this is the truth. I have called Vodacom after sales several times since September 2024 but they don't care about there error as they are debiting my account for their mistake.