Vodacom Terrible Account/Invoicing Services or lack their off

So I started a new contract on the 15th of October, sim only deal u-choose flexi R390 which was on a discounted deal for only R279.

They told me in store that within 48 hours a pro-rata debit order will go off my account along with a R98 connection fee [R153 + R98 = R251]. That didn't happen, I only received pro-rata airtime but an amount of R488 went off my account. Which was for the full deal amount R390+R98 conncetion fee] without the discount and should have been pro-rata. On my app everything looks fine, pro rata airtime, discount on the deal etc, but my actual invoice does not reflect the same info.

Now I've lodged several queries to get this resolved. The first one on the 25th with ref # *** with Avive. Then someone decided [the next person working on the issue] that my invoice was worked out correctly and noted that it was resolved. This is after customer services told me someone would contact me within 48 hours [which didn't happen by the way].

Then I lodged a second query on the 30th with ref # *** with Abram, which we had to submit to the system twice because it didn't take the first time. He took it upon himself to take on the case and said he'll keep in contact so that we can sort this out. I received one follow up call but that was it.

Then I went to the Grove Mall in Pretoria [the 31st, next day] where I signed the contract [with Jerry] in the first place to get some answers. I dealt with Tina the manager and she assisted me with contacting customer services again to lodge yet another query/follow up. She wanted to speak to the accounts department that deals with invoicing, they then said no they can't help, we need to contact customer services. Yet another example of no one claiming responsibility.

Anyway, she then said she'll follow up/be in contact again [nothing yet so far]. I've received new communication from vodacom stating that Asanda Dlavana is now working on this and it will be sorted by 4 November. I really hope this is the case but so far yet another debit order went off for R488 last night [R194 more than it should be for a full month], which is yet again the incorrect amount!!!

Essentially, they must credit me with R237 for the pro-rata issue + R194 for November], and you must add the discount to my contract so that it is correct for the full term of the contract. This is ridiculous, you can't just keep on taking our money and no department actually sorts this issue out. Vodacom please sort this out otherwise I'll be moving to another network provider!!!!