1 reviews | Active since Jul 2010
VODACOM TERMINATION AND MENACING DEMANDS
Cancelled an account with them in August/September 2018 (eventually after trying to find out the process) - they never sent any confirmatory e-mail, SMS or letter, however I stopped receiving invoices or statements which to me implies they have terminated the relationship and I don't owe them anything - my account was run on a debit order so they determined how much I paid each month.
Them out of the blue I get a demand from a lawyer for an arrears amount and a phone call from Vodacom asking me why I don't know their correct internal processes following a termination - all the while they have not invoiced me for anything and all I have is a demand from a lawyer and no invoice or statement to substantiate their claim- they just demand I pay with no substance to their claim and just threaten to blacklist me - absolutely atrocious
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)