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Bianca B
1 reviews | Active since Jun 2019
22 Jul 2024, 13:37
Vodacom telesales people ****med me
Vodacom telesales people ****med me. They upgraded contracts without consent/false pretenses. Immediate attempts to fix via email/telephonically have been ignored since Feb 2024. They even ignoring lawyers . Deducting money every month, I cant afford this was waiting for my contracts to end and they upgraded me. I'm paying same amount I pd before contact ended without devices . Does this make any sense?
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Vodacom's replyOfficial
22 Jul 2024, 14:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Jul 2024, 14:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team