1 reviews | Active since Sept 2012
Vodacom Telesales Misrepresentation & billing
In January I got a call from Vodacom saying they are changing my 5 gig contract to a Ten gig with a new black wifi at the same price of R199 as they are loosing customers to other network. After delivery my account was debited & I stopped Vodacom debit order. Asking why they said sales person misrepresented a sale and offered me a new contract. Media said my fee now is reduced to R179, buy billing is now giving me a R900 bill with unknown debit order stopping charging from my original R410 bill. I can't afford the R900 bill & see that now Vodacom is forcing sales to unsuspecting customers instead of the R600 expected after my enquiry. Vodacom cannot represent telesales contract and charge unknown fees. I insist on my 10 gig contract as I never asked for it & tired of sms's saying I should pay outside my payment cycle the stop debit order. They should cancel the 5 gig contract and leave me alone. Thanks
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Zanele
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Zanele
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
