Vodacom telephonic upgrade with ChettyM01

I upgraded after sales consultant with credentials Chetty M01 phoned me, I am trying to get the voice recording for this upgrade as the consultant promised that I will not be charged for the new Samsung A02 and now Vodacom charge me a monthly fee for the handset, I asked for the recording and Karina said that I could go to my nearest Vodacom store on Friday the 22nd as my request takes 3-5 working days, the consultant at Vodacom Clearwater Mall by name Johan spoke to a Rebecca who promised the recording will be send in 30 minutes, Johan promised he will forward the voice recording as soon as he receives it. After 4 hours I went back to Johan and he phoned again, another lady says she will look into the matter and come back to him. I also upgraded my wifi rooter from 5G to 10G which expired already, now I am paying for a rooter that I never got, Johan also lodged a service request in this regard. It is now almost half past 12 and still no voice recording, no feedback, no response from Vodacom. I am very unhappy with the service that I got with regards the voice recording. Vodacom please do not over promise your customer and then un deliver, rather under promise and surprise your customer with over deliver. I waited and

waited for joy from Vodacom for a reasonable request and in the mean time I must pay for a handset that I did not get and also for a handset that ChettyM01 promised I would not pay for. I phoned the *** and *** and spoke to various consultants who did I believe lodged a query, please Vodacom after 20 years I do not think I will renew my contracts with you because when it comes to service you are pathetic but so quick to do upgrades over the phone. Please make a note to never ever call me again with regards to an upgrade. I hope I will get the voice recording and the charges will be reversed. You wasted my time and petrol going to a Vodacom store and still not getting what I came for. It is a shame Vodacom!