VODACOM TELEPHONIC UPGRADE SERVICE

I spoke to Vodacom last week Sunday afternoon about an upgrade, they told me that the upgrade that was requested was not done yet so he will send an email to cancel it to enable us to upgrade to a new phone and not only the package. On Monday I received an sms stating the upgrade was done. I phoned again as it was supposed to be cancelled. They said seeing that it was recorded they will investigate and will get back to me. Still waiting. Phoned again they still did not get back to me