Vodacom Telephonic Upgrade

<p>I contacted Vodacom telephonically (29/06/2016) to cancel my current contract. The reason I opted to cancel was that I was getting the same deal with an alternate service provider at a cheaper rate.</p> <p> </p> <p>Vodacom (consultant) offered me the following perks as a retention:</p> <p> </p> <p>The package comes with 250MB pm, the consultant offered me an dditional 500MB of data at no addtional charge, taking my data allocation to 750MB of data pm.</p> <p> </p> <p>The package also comes with 75min to any network the consultant offered me an additional 100 min pm (Vodacom to Vodacom).</p> <p> </p> <p>Taking the perks into account I reaffirmed the agreement with the consultant and I decided against cancelling my contract.</p> <p> </p> <p>After concluding my call with the consultant I was emailed a copy of the contract , the contract had a charge of 250MB of data pm at R119-00 and no indication of the 100min (Vodacom to Vodacom) or the free 500MB of data pm .</p> <p> </p> <p>The additional charge of R119-00 increases my total contract fee and surpasses the total contract amount I intended paying per month and there was no such agreement of 250MB of data between myself and the consultant.</p> <p> </p> <p>I contacted Vodacom on the day (29/06/2016) to resolve the dispute, no success. I again contacted them the next day (30/06/2016), I was informed that the matter would be investigted the call replayed , since the call was recorded. Once again no success.</p> <p> </p> <p>I continued to pursue the matter, no resolution to date (29/06/2016 to 15/08/2016) except that my phone was delivered to me without resolving my monthly charge or the perks that I was offered.</p> <p> </p> <p>I have been shunted around from one department to the other (Customer Care, Upgrades, Cancellations).</p> <p> </p> <p>Each and every time I have been told the the matter is pending, I cannot be even furnished with a reference number. Its painful, every time I contact Vodacom (minimum two times a week) I have to expalin the issue and go through a list of questions.</p> <p> </p> <p>Numerous phone calls and time lost and no resolution.</p> <p> </p> <p>Its disgusting to promise your client a promise you cannot deliver.</p> <p> </p> <p>This is South Africa leading service provider, six weeks have passed and I am told the matter is pending.</p> <p> </p>