AP
Alma P

1 reviews | Active since Jun 2019

26 Jun 2019, 17:16

Vodacom telephonic contract

A person phoned me from Vodacom Rewards Department on 8.6.19 regarding a 20-gig data contract for R199 per month. I was not interested at first but then the person explained that you can transfer the data to any other Vodacom number because they can see that we are spending quite a lot on data. I asked the person more than twice if I can then transfer the data to my children’s phones and it was confirmed that I will be able to do that. My wife and I had a discussion and decide that we can benefit from this deal. Shortly after I received the sim card.

Today my wife visited the Vodacom shop in Irene mall and spoke to a gentleman to find out what the procedure is to transfer data to other cell numbers. The gentleman was very surprised and inform my wife that no data can be transferred to other Vodacom numbers. This was confirmed by the shop manager as well.

Based on the above I wish to cancel the contract as it is not in line with the telephonic agreement. They have indicated that the conversation was recorded.

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Replies (3)
Vodacom
Vodacom's reply26 Jun 2019, 19:02
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply26 Jun 2019, 19:11
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply28 Jun 2019, 17:48
Official
 Dear Alma 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team