vodacom telephonic agents are misleading

Title: Misleading Sales Call & Overbilling – No Resolution from Vodacom I was contacted telephonically by a Vodacom agent on or around 27 March. The agent informed me that I was not using my SMS allocation and offered me what she described as a “better deal.” I was clearly told that I would pay less than my current amount, and specific figures were mentioned during the call. However, when my debit order went off on my pay date, I was shocked to see that I was charged approximately R1000 more than my usual monthly amount. This is the complete opposite of what was promised. I contacted Vodacom customer service the following day and was told to get in touch with the department that initially contacted me. Since then, I have made numerous calls requesting that this change be cancelled, as I do not agree to it. Despite this, nothing has been resolved. I also requested the recording of the original sales call as proof of what was promised to me, but I have not been assisted with this either. I am now in a position where I will be billed the same incorrect amount again this month, with no resolution in sight. This is extremely frustrating and unacceptable. Customers should not be misled into agreements and then left without support when things go wrong. What I want: Immediate cancellation/reversal of this contract change Correction of my monthly billing Refund or credit of the overcharged amount Access to the call recording I expect urgent intervention and resolution.