CP
Coenie P

1 reviews | Active since Feb 2018

18 Feb 2018, 13:01

VODACOM TELEPHONE SALES IS USELESS

I GOT A OFFER VIA TELEPHONE SALES FOR A PHONE AND ROUTER AND SAID MULTIPLE TOMES I WANT MY PREPAID NUMBER TO BE ON THE PHONE CONTRACT, THEY FAILED TO DO SO AND SEND ME THE SAME ORDER TWICE, I COMPLAINED AND THEY STOPPED BILLING NE FOR THE EXTRA PHONE AND ROUTER, SO IM STILL PAYING THE ONE PHONE AND ROUTER BUT I CAN'T USE MY CONTRACT NUMBER AS THEY STILL HAVEN'T PORTED MY PREPAID NUMBER OVER, IT'S BEEN 8 MONTHS, MULTIPLE VODACOM STORE, AND HEADOFFICE VISITS ASWELL AS MULTIPLE CALLS TO CUSTOMET SERVICES, SALES, AFTER SALES AND MORE, AND HERE I AM WITH NO ASSISTANCE AFTER BEING A LOYAL CUSTOMER FOR MY WHOLE LIFE. EVERY TIME I CALL THEY JUST GIVE ME MORE NUMBERS TO CALL, WHICH THEN GIVES ME MORE NUMBERS TO CALL AND STILL THEY HAVE NOT ASSISTED ME. DEFINITELY THE LAST CONTRACT I WILL BE HAVING WITH VODACOM. DO NOT, I REPEAT DO NOT TAKE A CONTRACT OVER THE PHONE FROM MONDO/VODACOM.

0
Replies (2)
Vodacom
Vodacom's reply19 Feb 2018, 06:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Feb 2018, 16:21
Official

Dear Customer

As per the feedback received from the back office, they have been in contact with you and attended to your query.

Regards

Roderique Lategan