1 reviews | Active since Feb 2018
VODACOM TELEPHONE SALES IS USELESS
I GOT A OFFER VIA TELEPHONE SALES FOR A PHONE AND ROUTER AND SAID MULTIPLE TOMES I WANT MY PREPAID NUMBER TO BE ON THE PHONE CONTRACT, THEY FAILED TO DO SO AND SEND ME THE SAME ORDER TWICE, I COMPLAINED AND THEY STOPPED BILLING NE FOR THE EXTRA PHONE AND ROUTER, SO IM STILL PAYING THE ONE PHONE AND ROUTER BUT I CAN'T USE MY CONTRACT NUMBER AS THEY STILL HAVEN'T PORTED MY PREPAID NUMBER OVER, IT'S BEEN 8 MONTHS, MULTIPLE VODACOM STORE, AND HEADOFFICE VISITS ASWELL AS MULTIPLE CALLS TO CUSTOMET SERVICES, SALES, AFTER SALES AND MORE, AND HERE I AM WITH NO ASSISTANCE AFTER BEING A LOYAL CUSTOMER FOR MY WHOLE LIFE. EVERY TIME I CALL THEY JUST GIVE ME MORE NUMBERS TO CALL, WHICH THEN GIVES ME MORE NUMBERS TO CALL AND STILL THEY HAVE NOT ASSISTED ME. DEFINITELY THE LAST CONTRACT I WILL BE HAVING WITH VODACOM. DO NOT, I REPEAT DO NOT TAKE A CONTRACT OVER THE PHONE FROM MONDO/VODACOM.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
As per the feedback received from the back office, they have been in contact with you and attended to your query.
Regards
Roderique Lategan
Dear Customer
As per the feedback received from the back office, they have been in contact with you and attended to your query.
Regards
Roderique Lategan
