Vodacom telephone sales department ****mers.

A day has passed no one has called from Vodacom this was just to keep the market at bay thinking that they are concerned about their clients. I need this looked at as soon as possible as Vodacom has violated my rights as a consumer. And still delaying the agency to fix and clarify the matter. If I don't get a response in writing in the next coming days I will be forced to take other measures as it seems it's a normal process to avoid clients whilst they are being charged above agreements. And agents not following code of conduct when dealing with clients.

I would like a transcript of all the calls between me and the vodacom agents, and for the to also provide me with details to whom I have to go to for escalations regarding customer service code of conduct and the statement of billing for every month from their own system for us to compare as it seems they are not conducting a investigation using due diligence for me as a client to get justice and regain trust for the company. I wonder how many clients are experiencing this. And how many do not even notice such actions from a service provider like Vodacom.

I was not provided any feedback on sms with ref numbers and it says it's closed. Which is really disappointing looking at everything. It would be great to get proper feedback with details of what was the conclusion regarding the whole investigation but nothing substance was shared what do I make out of just ref number that have been closed. Still no transparency and clarity to me as a client.

I really cannot seem to win with Vodacom still at it, I have not been provided clear feedback on how they will sort out my problem and they keep debit on my account after I asked them to cancel everything I have with them. So since this is persisting and they are not even taking responsibility for their errors I will be taking this to the ombudsman as service policies are not being followed but trying to take money from clients without agreeing to the full stipulations of the conversation on calls. I know that the only thing that will be taken as agreement is the last last but the request of the client was not met as per the stipulations of the call. Cancel my accounts as you don't want a good relationship with me the inconvenience and the financial inconsideration Vodacom has put me through is now out of this world. I thought we a getting somewhere and this will be resolved but no you all don't even know what you'll doing. I don't even know what they resolved as I expected a detailed response of the investigation and conclusion thereof. They do not value clients and their needs they lie and never get back to clients. For a big company they really are failing their clients.