TD
Tye D

1 reviews | Active since Nov 2018

15 Nov 2018, 16:13

Vodacom - telemarketing complaint

The following number: ********** , which is (according to research) supposedly a Durban based call centre, phoned today during work hours and after finally answering the phone the telemarketer on the line did not even have the decency to introduce where he was calling from. He demanded personal information without clarifying his purpose. Furthermore upon asking the man who he was and where he was calling from he responded rudely and then hung up. This number has been a nuisance at all times of the day and night and this has begun to frustrate my entire family. This is not the way a professional company should conduct themselves and I am appalled. I am currently a customer of vodacom but won't be for long as this is unnacceptable.

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Replies (2)
Vodacom
Vodacom's reply15 Nov 2018, 16:23
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
Vodacom
Vodacom's reply21 Nov 2018, 16:59
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.  Regards Consumer Website Team