1 reviews | Active since Jul 2017

21 Jul 2017, 14:56

Vodacom Telemarketer very rude

<p>I was contacted by Ashlye from vodacom this ofternoon at 13:49. She told me because I am a loyal customer and all my payments are up to date she can give me a good deal on a data contract. I told her numerous times I have enough data and asked her if she can't give me a good deal on a tablet because the one I am still paying for was ******. She said the latest tablet they have is a Galaxy Tab 3. I asked her if they don't have the Galaxy Tab S3 because my previous Tab was a S2 and obviously I don't want to downgrade. She then told me that there is no such thing as a Tab S2 and S3 and that she is working for vodacom directly and she would know if there was such a divice and that the S series are phones only and not tablets. I then told her to look on my profile at the tablet I had or speak to her manager. She then started being rude and hang up the phone. I want someone from vodacom to contact me so I can cancell all my contracts, I will also tell all my family members to do the same and will never buy anything from them again.</p>

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Replies (2)
Vodacom
Vodacom's reply21 Jul 2017, 15:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Jul 2017, 09:04
Official

Dear Tiaan,

Your matter is being addressed.

Regards,

Cassandra